Provenance Soapworks

Frequently Asked Questions

Ingredient Questions

What is the base of your soaps made from?

We start with a base of saponified coconut & soybean oils, glycerin & purified water. From there, we add butters, cold-pressed oils, essential and/or fragrance oils, and other ingredients to provide color, exfoliation, or other beneficial properties.

Do you test your products on animals, or are the ingredients used in the manufacturing of your products tested on animals?

Never, ever! From the beginning, we have worked with suppliers that do not test on animals. We test our products on ourselves first, then (happily willing!) family and friends. We hope that you will support other companies as well that are cruelty-free.

Are your products vegan?

Many of our products are 100% vegan, but there are some that are made with beeswax, goat milk, honey or pearl powder. On each product page you can find a listing that states if it is vegan. If you don't see that in the product description, it is made with one of the above ingredients.

Are your products all-natural?

We believe in simplicity, so our products are free of phthalates, parabens, SLS/SLSA and mineral oils. However, some products require a preservation system, such as sugar scrubs, or to create a scent that is not available from an essential oil. In those cases, they would not be considered all natural. However, on our product pages you can see the percentage of natural ingredients for each product. All of our products are made with at least 98% (if not higher) natural ingredients.

Are your products safe for sensitive skin?

If you know you have an allergy to a specific ingredient, we suggest avoiding it. As everyone's skin is different, it is best to preform a patch test to see if you have a reaction. However, our products are mild and many have found them to be incredibly gentle, especially when compared to commercial products. If you are sensitive to fragrances, we offer a fragrance-free soap that is mixed with goat's milk and honey, which can be found HERE.

General Questions

How long should my soap last?

Typically, each bar is going to last about 2-3 weeks with normal use. But, if you're using it more than once a day, or scraping it along a loofah or other extra exfoliating item, it may go quicker than normal.

What's the best way to store my soap bars?

If they're still wrapped, keep them in a dry, low-humidity storage area (a linen closet or dresser drawer is perfect). Soaps get better with age, as they will lose water and become harder. While the scent might lighten over time, the quality of the bar is not compromised. When using the bar, it is best to store it in well-draining soap dish and keep out of the spray of the shower head. The more water that comes in contact with it when not in use, the faster it will dissolve.

Can you create custom soaps for weddings or showers?

We do! It's been our pleasure to be part of many big days over the years, so feel free to contact us at Hello@ProvenanceSoaps.com and request more info on custom soaps. We'll respond back with a brief questionnaire to help narrow down what you’re looking for.

Do you offer testers or travel-size versions of your products?

We do not. In keeping with our stance on reducing waste whenever possible, we have decided to forgo smaller versions of our products. In addition, since many of our products come packaged in glass, it would become price-prohibitive to do smaller versions of current items. If you're wanting to take products along for trips, we have a few suggestions. For soaps, you can simply cut thin pieces off of the bars, and keep in a travel tin. Oils, butters & scrubs can be decanted into smaller travel containers- just make sure the containers and utensils used to transfer them are clean. If you're simply unsure of an item, please feel free to give us a call and we can discuss it with you. Or, peruse the reviews of items to see feedback from other customers.

 

Packaging Questions

I love your soaps, but they‘re wrapped in plastic. Why do you do that?

Good observation, and kudos to you for avoiding single-use plastics! However, our wrap is actually a biodegradable cellulose that is plant based, and will break down naturally into biomass. In fact, our jars and bottles are glass, and we've done away with shrink bands since we couldn't find a biodegradable option. Instead, we've incorporated a sealing strip that goes over the tops of the lids down to the labels.

Why are your products packaged in glass instead of plastic containers?

We took a long look at our products and at the packaging they come in. While plastic is more convenient in terms of ease of use, from an environmental standpoint (our oceans are drowning in plastic waste) we couldn't accept plastic as a packaging option. We love the idea of providing packaging that can possibly be reused after its original purpose, but if that's not viable, then we ask that you recycle it, or drop it off to us and we can get it on its way.

Can I bring my product containers in to be refilled?

At this time, we are not collecting jars or bottles to be refilled. It comes down to a basic sanitizing issue. When we receive our packaging from our suppliers, the jars go through a three-step process to get them ready for production. However, taking in a used container then processing it for sanitizing is a bit above our level of expertise. While some larger companies are able to accept used containers and reprocess them, we're not able to do so with our equipment. Our commitment to providing safe, sanitary products is paramount, so we don't want to take a chance of something slipping through the cracks because we're not equipped for those needs. However, we will gladly recycle your jars for you, or even give some suggestions on ways to reuse them.